PRIVACY POLICYWe got you

Effective Date: May 27, 2026

Vos Collection is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with Vos Collection online.

For purposes of this Privacy Policy, “Vos Collection,” “Vos,” “we,” “us,” and “our” refer to the applicable Vos Collection entity responsible for your personal information:

• Canada: MedSpa Partners Inc. d/b/a Vos Collection is responsible for personal information collected through the Canadian Vos Collection skin store and Canada-facing interactions.
• United States: MedSpa Partners US MSO, LLC d/b/a Vos Collection is responsible for personal information collected through the United States Vos Collection skin store and U.S.-facing interactions.

This Privacy Policy applies when you:

• visit or use Vos Collection websites that link to this Privacy Policy, including the Vos Collection brand site, the Canadian Vos Collection skin store, and the United States Vos Collection skin store;
• purchase products through our online stores;
• create or use an online account;
• contact us, submit a form, or communicate with us;
• interact with Vos Collection through social media;
• sign up to receive marketing communications; or
• otherwise interact with us in connection with our websites, products, or online services.

Collectively, we refer to these websites, stores, and online interactions as the “Services.”

Our websites may link to medical or aesthetic clinics, clinic booking tools, or clinic-operated websites. This Privacy Policy does not apply to personal information collected by independent clinics, clinic websites, clinic booking platforms, or clinic services. Those clinics and service providers may have their own privacy policies and practices, and we encourage you to review them before providing personal information.

Personal information we collect

The personal information we collect depends on how you interact with us.

Information you provide to us

We may collect personal information that you provide directly, including:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• account login and profile information;
• order information, including products purchased and order history;
• payment-related information, which is processed by our payment service providers;
• information you provide through forms, customer service inquiries, or other communications;
• product preferences, skin concerns, skin sensitivities, or other information you choose to provide to help us respond to your inquiry or recommend products;
• marketing preferences; and
• any other information you choose to provide.

Information collected automatically

When you visit or use our Services, we and our service providers may automatically collect certain information, including:

• IP address;
• device type and identifiers;
• browser type and version;
• operating system;
• pages viewed;
• links clicked;
• referring and exit pages;
• date and time of visit;
• approximate location derived from your IP address or device settings;
• interactions with our emails, advertisements, and website features; and
• other usage and diagnostic information.

Information from third parties

We may receive information from third parties where permitted by law and where relevant to our relationship with you, including:

• social media platforms, if you interact with Vos Collection accounts or content;
• ecommerce, payment, fulfillment, shipping, analytics, advertising, or customer support providers;
• clinics or affiliates, where you ask to be connected with a Vos Collection clinic or where information sharing is necessary to respond to your request; and
• other sources with your consent or as otherwise permitted by law.

For Canada, we do not rely on this Privacy Policy alone to obtain consent to collect personal information from marketing partners, public sources, or other third-party sources where separate consent is required by applicable law.

How we use personal information

We do not sell, rent, or share your personal information or mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties.

We may use personal information for the following purposes:

• to provide and operate the Services;
• to process, fulfill, ship, deliver, and manage orders;
• to create, maintain, and secure customer accounts;
• to process payments and prevent fraud;
• to respond to questions, requests, complaints, and customer service inquiries;
• to communicate with you about your orders, account, products, services, or requests;
• to provide product information, recommendations, and customer support;
• to connect you with clinics or clinic-related resources when you request this;
• to personalize your experience on our websites;
• to understand how visitors use our websites and improve the Services;
• to conduct analytics, quality assurance, troubleshooting, and website performance monitoring;
• to send marketing communications, where permitted by law and subject to your choices;
• to administer promotions, offers, or other marketing initiatives;
• to maintain the security and integrity of our websites, systems, and business;
• to detect, prevent, and investigate fraud, unauthorized activity, or misuse of the Services;
• to maintain business records and support internal administration;
• to comply with legal, regulatory, accounting, tax, insurance, and contractual obligations;
• to enforce our terms, policies, and rights; and
• for other purposes with your consent or as otherwise permitted or required by law.

Marketing communications

If you sign up to receive marketing communications, we may use your contact information to send you promotional emails or other marketing messages. You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

We will unsubscribe you from future marketing emails within 10 business days of receiving your unsubscribe request. Please note that you may still receive non-promotional communications, such as order confirmations, account messages, customer service responses, and legally required notices.

Cookies and similar technologies

We use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate our websites, remember preferences, understand site usage, personalize content, measure marketing performance, and support advertising and analytics.

You can use the cookie banner or preference center on our websites to review and manage your cookie choices, where available. You may also be able to manage cookies through your browser or device settings.

Certain cookies are necessary for our websites to function and cannot be turned off through our cookie preference tool. Non-essential cookies, such as analytics and advertising cookies, are used subject to your choices and applicable law.

For visitors in Quebec and where otherwise required by applicable law, non-essential cookies will be turned off by default unless you choose to enable them. We may also follow this approach more broadly across Canada, particularly where cookies or similar technologies may involve sensitive information.

If you disable or reject certain cookies, some website features may not function properly.

Interest-based advertising and analytics

We may work with advertising and analytics providers to understand how visitors use our Services, measure the effectiveness of marketing campaigns, and deliver or support interest-based advertising.

These providers may collect information about your interactions with our websites, emails, advertisements, and other websites or online services over time. Depending on your location and applicable law, you may have the right to opt out of certain analytics or advertising cookies through our cookie preference center or other available controls.

You can also learn more about interest-based advertising and available choices by visiting the Network Advertising Initiative at www.networkadvertising.org/choices and the Digital Advertising Alliance at www.aboutads.info/choices.

You can also manage certain advertising preferences directly through platforms that may be used for advertising or measurement, including Google and Meta. For Google advertising settings, visit adssettings.google.com. For Meta advertising preferences, visit your ad preferences through Facebook or Instagram account settings.

When we disclose personal information

We may disclose personal information in the following circumstances:

Affiliates and related companies

We may disclose personal information among Vos Collection entities, affiliates, and related companies where necessary to provide the Services, operate our business, respond to your requests, or support the purposes described in this Privacy Policy.

Service providers

We may disclose personal information to service providers and vendors that perform services on our behalf, including:

• website hosting and ecommerce platform providers;
• payment processors;
• fraud prevention providers;
• order fulfillment, warehouse, and shipping providers;
• customer service and support tools;
• email and marketing service providers;
• analytics and advertising partners;
• cookie consent and privacy management providers;
• IT, security, and data storage providers;
• professional advisors; and
• other vendors that support our business operations.

These service providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

Clinics and booking-related services

If you ask to be connected with a clinic, request information about clinic services, or use links or functionality that connect you to a clinic or booking tool, we may disclose information as necessary to respond to your request or facilitate that connection.

Independent clinics and booking platforms may process personal information under their own privacy policies and practices.

Business transactions

We may disclose personal information in connection with an actual or proposed business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar transaction. We will handle personal information in accordance with applicable legal requirements in connection with any such transaction.

Legal, compliance, and safety purposes

We may disclose personal information where we believe it is necessary or appropriate to:

• comply with applicable law, legal process, or regulatory requests;
• respond to lawful requests from public authorities;
• enforce our terms, policies, or rights;
• detect, prevent, or investigate fraud, security incidents, or unlawful activity;
• protect the rights, property, safety, or security of Vos Collection, our customers, users, employees, affiliates, service providers, or others; or
• establish, exercise, or defend legal claims.

With consent

We may disclose personal information in other circumstances with your consent or as otherwise permitted or required by law.

International transfers and processing

We operate in Canada and the United States, and we use service providers that may process or store personal information in Canada, the United States, and other jurisdictions.

As a result, your personal information may be transferred to, stored in, or accessed from jurisdictions outside your province, state, or country of residence. These jurisdictions may have privacy laws that differ from those in your location. Where required, we use contractual, technical, organizational, and other measures designed to protect personal information in connection with cross-border transfers and processing.

How long we retain personal information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, complete transactions, maintain business records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.

How we protect personal information

We use physical, technical, and administrative safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, and similar risks.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable measures designed to protect personal information in light of the sensitivity of the information and the nature of our business.

Your privacy rights and choices

Depending on where you live and how you interact with us, you may have certain rights with respect to your personal information. These rights may include the right to:

• request access to personal information we hold about you;
• request information about how we use and disclose your personal information;
• request correction of inaccurate, incomplete, or outdated personal information;
• withdraw consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions;
• request deletion or de-indexing of personal information where applicable;
• request a copy of certain personal information in a structured, commonly used technological format where applicable;
• opt out of marketing communications;
• manage non-essential cookies and similar technologies; and
• make a complaint about our privacy practices.

These rights are not absolute and may be subject to exceptions under applicable law. We may need to verify your identity before responding to a request.

To exercise your privacy rights, please contact our Privacy Officer using the contact information below.

Children’s privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under the age of 13 or the age at which parental consent is required under applicable law. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

Third-party websites and services

Our websites may contain links to websites, platforms, or services that we do not own or operate, including clinic websites, booking tools, social media platforms, payment providers, and other third-party services.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting the updated Privacy Policy on our websites, updating the effective date, providing notice through the Services, or using other methods as required by law.

We encourage you to review this Privacy Policy periodically.

Contact us

If you have questions or concerns about this Privacy Policy, our privacy practices, or your privacy rights, please contact our Privacy Officer at:

Email: privacy@voscollection.com

If you contact us about a privacy request, please provide enough information for us to understand and respond to your request. We may ask for additional information to verify your identity or clarify your request.